Working in a team
When you are a student at Stenden Hotel Management School, you should know that you will have to work in groups and teams a lot. Here are a few facts about working in a team/group that may be useful.
Team/group members have a strong sense of belonging to the group
It is sufficient that every team member feels like they are equally important. This sense of belonging will be enhanced when the team spends time to develop team norms for example.
Every team/group member should have equal part in the assignment
When you are working in a team/group for an assignment, it is important that every single member has an equal part. This is to prevent that someone may be doing everything on his or her own.
The team/group understands the goals of the assignment
Make sure that the team goals are totally clear and completely understood and accepted by each team member. Also, it is important that every member knows who is responsible for what. Do your best to avoid overlaps of authority. For example, if there is a risk that two team members will be competing for control in certain area, try to divide that area into two distinct parts and give each more complete control in one of those parts, according to those individual's strengths.
Respect other peoples ideas
Even if you think that someone else's idea is not useful, you still have to be open to it. When you listen carefully maybe you will understand the person's vision.
Time management and planning
We would like to give you some information about planning and time management as every student already had some problems with that subject. The evening before a test that you discover you began too late with studying, that you are nervous before a presentation because you noticed that you did other things than practicing that day before. We are here to help you and that is why we will give you some tips!
Be organized
This section will give you tips on how to be more organized regarding studying and planning. If you try to approach these tips, and if you feel comfortable with some of the techniques, it might improve your final results in school. All people are different from each other, and maybe this will work for you? We would say that it is definitely worth trying.
Environment
The first tip is to be organized in your environment. It’s better to study in a clean and open space in order to have a clear head. If you don’t want to be disctracted and you want to keep your mind on stuyding, you need to have a clean and clear environment.
Agenda
It is important to have a clear overview of what you have to do. So if you buy an agenda, make sure it is a logical and clear agenda so that you don’t get confused. Then, write all your deadlines and tests on the specific dates and mark them with a bright color. In that way, you manage to "pop-out" the most important things. Furthermore, write your homework in your agenda as well but with another color than the important things, in that way you are able to make planning fun and creative!Another tip is to put sticky notes in your agenda on each day. Write your to do list on that sticky note so you know what to do for that day.
Notebooks
It is important that you manage your school equipment in a way that you never lose or cannot find anything. It is not practical to have different notebooks for different subjects. Nowadays, several bookshops sell different notebooks with several tabs in it. In that way, you are able to carry all your subjects around in just one notebook, and because of the tabs you are able to find all your notes in a very easy way.
Electronic devices
Research has shown that the use of social media may lead to poor grades. We all know that you've hear that before, but think about it. If you learn with music on, television on and you study in a busy environment. Your brain has to process the music, television sounds, persons talking in the back and the most important one: Studying. If you devide the attention to four factors, you will not study as hard as possible. If you turn all those devices off, your brain is able to focus on just one factor. Source: http://www.browndailyherald.com/2013/04/24/social-media-use-may-lead-to-poor-grades/
Breaks
An important tip is: Take breaks between learning. It is better to study hard in thirty minutes than studying an hour and wandering with your mind. Give yourself a goal! For example you could say to yourself: I will study hard for thirty minutes and after that I can watch my favorite tv-show for fifteen minutes. In that way you are rewarding yourself for the hard work you have done already.
Discipline
Another important tip is: Have discipline. Without discipline its very hard to get descent grades. You have to push yourself to study for what you want in the future. You may not feel like studying right now, but imagine how you will feel if you would get your Propedeuse!
YouTube
YouTube is such a creative website were you are able to find everything! From playing piano to cook videos, from "how to clean your room" to travel videos. Everythings is on there and so are videos about studing. We listed a few videos below which might help you through your first modules of IHM.
PBL skills: Analyzing skills
In PBL-sessions, you are dealing with several problems. In order to solve the problems, and define what the problem statement is, you have to use analyzing methods. In this subject we will list all the analyzing methods you are able to use during a PBL-session.
Brainstorming
The brainstorming method is about writing a subject on the board and every single groupmember has to say what comes up in his/her mind. If you do that, a lot of different point of views will appear on the board. When everyone said what he wanted to say, you will start the groupproces. The group has to deliberate about which word is relevant towards the subject and which word is not. In that way, you will only have the important words and you will be able to make learning goals from those words.
Journalistic questions
With the method of journalistic questions, everyone has to think of a few open questions which will be evaluated and discussed in the group and the good questions will be expended.
Mind mapping
The method of mind mapping is about writing the subject in the middle of the whiteboard and discuss which 'branches' could connect with the main word. By doing that, the whole group will have a clear overview about what the subject includes and it makes it easier to identify what they do not understand.
Concept mapping
Concept mapping looks like a mindmap but then more difficult. In the concept map, you will see arrows. The arrows are important in a concept map because everything has a connection. You have to make sure that each topic links to the other topic and that makes it more clear for you what the main subject includes.
Fishbone diagram
The fisbone diagram explains the cause and effect system. The method is based on that the group will find the cause and the effect which can lead to answering the problem statement.
The fishbone diagram looks like this:
Root cause analysis
The root cause analysis exsists of five levels, the five levels of 'why?'. In the first level the student has to write down a why question which is related to the subject. When everyone formulated the question, the group will discuss the questions and make another why question of the previous question. In that way, you will work all levels through.
Forcefield analysis
Brainstorming
The brainstorming method is about writing a subject on the board and every single groupmember has to say what comes up in his/her mind. If you do that, a lot of different point of views will appear on the board. When everyone said what he wanted to say, you will start the groupproces. The group has to deliberate about which word is relevant towards the subject and which word is not. In that way, you will only have the important words and you will be able to make learning goals from those words.
Journalistic questions
With the method of journalistic questions, everyone has to think of a few open questions which will be evaluated and discussed in the group and the good questions will be expended.
Mind mapping
The method of mind mapping is about writing the subject in the middle of the whiteboard and discuss which 'branches' could connect with the main word. By doing that, the whole group will have a clear overview about what the subject includes and it makes it easier to identify what they do not understand.
Concept mapping
Concept mapping looks like a mindmap but then more difficult. In the concept map, you will see arrows. The arrows are important in a concept map because everything has a connection. You have to make sure that each topic links to the other topic and that makes it more clear for you what the main subject includes.
Fishbone diagram
The fisbone diagram explains the cause and effect system. The method is based on that the group will find the cause and the effect which can lead to answering the problem statement.
The fishbone diagram looks like this:
Root cause analysis
The root cause analysis exsists of five levels, the five levels of 'why?'. In the first level the student has to write down a why question which is related to the subject. When everyone formulated the question, the group will discuss the questions and make another why question of the previous question. In that way, you will work all levels through.
Forcefield analysis
You could also use the forcefield analysis which exsists of a vertical rectangle in the middle. On one side there are the restrictive effects and on the other side are the driving effects. The restrictive effects are the effects which support the process towards a goal, and the driving effects could hinder the process towards the goal. In the middle is the current situation.
PBL skills: How to find information
It really depends on the module and the PBL-tutor what you could use for sources in the PBL-session. We experienced, in the module Resources that we had to find a lot of answers in the litature. Now, in the Guest Experience module it is very important that not everyone has the same information. So try to find something interesting and something original in order to have a interactive discussion in that session.
International Hospitality Management (IHM) Competences
When you are attending an IHM study, it will be based upon ten different competences. They are described in the Study Guide and the IHM Course Document. These descriptions are a combination of output (learning outcomes per year) and input knowledge, skills and attitude (Body of Knowledge and Skills )BOKS)). This is the IHM Competence Profile:
Hospitality Mindset
Demonstrate the knowledge, skills and attitude necessary to work effectively in the international hospitality industry.
Strategic Decision Making
Demonstrate an understanding of changes and trends in the internal and external hospitality environment and the role these play in strategic decision-making.
Information Processing
Demonstrate the ability to retrieve and handle information from a variety of sources (electronic, written, oral, to effectively form decisions and policy.
So-operation & Leadership
Demonstrate the ability to interact with others constructively, and to motivate & lead people towards common goals, respecting diversity, regardless of background and culture.
Planning, Organizing & Controlling
Demonstrate the ability to assess, enhance and control processes within the international hospitality industry.
Effective Problem Solving
Demonstrate the ability to evaluate a hospitality business (from a marketing, HRM, operational, financial and technological perspective), and to propose enhanced processes.
Entrepreneurship
Demonstrate the ability to recognize opportunities in the market and to translate these into products or services in an entrepreneurial way.
Communication
Demonstrate the ability to communicate in a second foreign language (B1, B2 CEFR)
Personal Development
Demonstrate the ability to be an independent and responsible learner, able to reflect on their learning and behavior, in order to steer and regulate their personal development.
Personal & Corporate Social Responsibility
Demonstrate an understanding of social responsibility, global civic awareness and sustainability, and take these into consideration in decision-making.
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